On November 7, 2017, QU MG Alum Sal Strazza conducted a communication and conflict workshop for members of SHRM@QU. Sal is an HR Operations Leader at Terex Corporation. Sal graduated from QU in 2017 with his BS in Management and an MBA. In the summer of 2014, he began working in the HR department at Terex Corporation – a U.S.-based Fortune 400, heavy machinery manufacturer, with approximately 21,000 employees across the globe. When he first entered HR, he started in talent development. In the spring semester of 2015, he studied abroad at the University of Westminster in London. When he returned to the U.S. in June 2015, he returned to Terex, working in an HR generalist role.
Sal discussed effective communication and conflict resolution strategies. Specifically, he outlined the role of HR and managers to communicate effectively with employees and to use PDCA:
- Plan: determine what to communicate and how to communicate it
- Do: deliver communication
- Check: ensure understanding
- Act: clarify as needed.
Sal also emphasized using email to put things in writing so you can go back and reference that information. He had members complete various communication activities to determine their own personal communication styles and preferences as well as how to provide information effectively. It is important to focus on active listening and the power of why to provide a motivation and understanding behind feedback.
When it comes to conflict, Sal outlined the different types of conflict, warning signs to look for as well as tactics to address and manage conflict. He said that most of the time HR should observe -> coach -> mediate -> take action.